Strawberry Quartz Moon Star Shaped Copper Accessories Earring

Dear Customer,

Thank you for choosing to purchase our crystal products. We greatly value your satisfaction and are committed to providing high-quality products and excellent service.

If you have any issues with the crystal product you purchased, we are more than willing to assist you with refunds and reshipment. Please contact our customer service team within 7 working days of receiving the product, providing the order number and a detailed description of the issue. We will do our utmost to resolve the problem for you.

Here are some important points regarding our refund and reshipment policy:

Eligibility for Refund or Reshipment

1. Defective or Damaged Items:

· If you receive a product that is defective, damaged, or incorrect due to shipping or handling, please contact us within 7 days of receiving your order.

· To process your request, you must provide clear photos of the damaged or defective item and its packaging. Once approved, we will either:

              •Issue a full refund to you, or
              •Arrange a reshipment of the same product.

2. Non-Refundable or Cannot Be Reshipped Items:

· Change of mind or personal preference.

· Natural variations in the size, shape, color, etc., of crystals (as these are inherent to natural products and not considered defects).

· Customized/personalized items are non-refundable and cannot be reshipped.

Refund Process

If the issue meets the above eligibility criteria:

Contact us via [email/Chat button on pages] with your order details, description of the issue, and required photos. Once your request is approved, we will provide instructions for refund or reshipment, if applicable.

Important Notes

Refunds will only be processed after the refunded item is inspected and approved. Please allow 5-10 business days for the refund to reflect in your account.

Reshipment will be processed after verification of the reported issue and is subject to product availability.

We are not responsible for delays or losses caused by courier services once the product has been shipped.

If you have any additional questions or concerns, please contact us at [email/Chat button on pages].

Once again, thank you for your purchase and support. We look forward to providing you with a satisfactory resolution and continuing to offer you high-quality products and services.

Wishing you a pleasant shopping experience!

Best regards,

Your Service Team 

1. Shipping Information

Read the shipping information of FarichGems carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms, and risks are.

2. Where We Ship

For orders placed on FarichGems's official website, we offer standard shipping to almost every country/region in the world except for the following. We are sorry and will continue to work on this issue.

· North Korea

· Bangladesh

· India

3. Shipping Fees:

FREE SHIPPING for all deliverable countries.

For orders with Shipping Upgrades, please add the "Shipping Upgrades" link on the product detail page.

Please note we are NOT responsible for any tariff, customs fee, duty, tax, or brokerage fee (if needed). It's the recipients' responsibility to pay the fees.

4. Shipping Address:

(Sorry. No P.O. Box address!)

Your order can be shipped to any physical address, while we cannot deliver to a P.O. Box address.

If the provided shipping address is invalid, your package will not be dispatched until our representative contacts you for an address update.

5. Order Delivery:

Deliveries to remote areas may experience extended shipping times.

· Designed & Customized Products (e.g., crystal bracelets, necklaces, personalized crystals, etc.): Require handcrafted and processed in sequence based on purchase time. (For accurate delivery estimates, please get in touch with our customer service team before ordering.)

· When the products are delivered, you are responsible for checking that the package is complete and undamaged. Please check the product carefully before you sign for the delivery, and you have the right to refuse the delivery.

Key Note:

· Business days exclude weekends and local holidays.

· Customs clearance time is not included in the delivery estimates.

· Any delivery date provided is our best estimate only. FarichGems shall not be liable for any loss or damage arising from reasonable or unavoidable delays in order delivery.