Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to BaoFu.SM@gmail.com.
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- Product Selection
- Crystal Energy & Effectiveness
- Orders & Shipping
- Payments & Security
- Refund & Warranty
- Crystal Care
🔮 NEED MORE HELP?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24-36 hours!
Contact our Crystal Advisors:
📧 Email: BaoFu.SM@gmail.com (Response within 36h)
💬 Live Chat: Mon-Fri 9:00-18:00 GMT+8
Product Selection
Q: "How do I choose the right crystal for my needs?"
We recommend selecting based on intention (e.g., abundance, relaxation, protection) or intuitive attraction. Explore our Mineral Collection for detailed insights.
Q: "Are your crystals natural? Do they come with certifications?"
✅ 100% Natural: Sourced ethically from Brazil, Madagascar, and other mineral-rich regions. No synthetic materials.
📜 Certification: Gems valued ≥$500 may request GIA/IGI reports. Others can be certified for $15/item.
Q: "Do you provide wholesale options for bulk purchases?"
Yes, we offer wholesale pricing for bulk orders. Please contact us directly for more information on pricing and availability.
Crystal Energy & Effectiveness
Q: “Do crystals really have metaphysical properties?”
Crystal energies belong to cultural/spiritual traditions. While many value their symbolic significance, per FDA guidelines: "These statements haven’t been evaluated by medical authorities. Crystals aren’t substitutes for professional healthcare."
Q: “How should I cleanse my new crystal?”
Recommended Methods:
🌙 Moonlight: Place under full moon for 4 hours
🔥 Smudging: Pass through sage/cedar smoke for 3 minutes
💧 Water Rinse: Hold under natural running water 1 minute (Avoid selenite, fluorite)
🌙 Moonlight: Place under full moon for 4 hours
🔥 Smudging: Pass through sage/cedar smoke for 3 minutes
💧 Water Rinse: Hold under natural running water 1 minute (Avoid selenite, fluorite)
Orders & Shipping
Q: “What are your shipping options and timelines?”
Order Delivery:
Deliveries to remote areas may experience extended shipping times.
Designed & Customized Products (e.g., crystal bracelets, necklaces, personalized crystals, etc.): Require handcrafted and processed in sequence based on purchase time. (For accurate delivery estimates, please get in touch with our customer service team before ordering.)
Shipping Fees:
FREE SHIPPING for all deliverable countries.
For orders with Shipping Upgrades, please add the "Shipping Upgrades" link on the product detail page.
Please note we are NOT responsible for any tariff, customs fee, duty, tax, or brokerage fee (if needed). It's the recipients' responsibility to pay the fees.
Deliveries to remote areas may experience extended shipping times.
Designed & Customized Products (e.g., crystal bracelets, necklaces, personalized crystals, etc.): Require handcrafted and processed in sequence based on purchase time. (For accurate delivery estimates, please get in touch with our customer service team before ordering.)
Shipping Fees:
FREE SHIPPING for all deliverable countries.
For orders with Shipping Upgrades, please add the "Shipping Upgrades" link on the product detail page.
Please note we are NOT responsible for any tariff, customs fee, duty, tax, or brokerage fee (if needed). It's the recipients' responsibility to pay the fees.
Q: “Can I request custom shapes/engravings”
Custom shapes require consultation (2-3 weeks of production)
Payments & Security
Q: “Which payment methods do you accept?”
We accept all major credit cards and popular digital wallets. All transactions are securely encrypted with 256-bit SSL technology. Payment options will be displayed at checkout based on your region.
Q: “Can I request custom shapes/engravings”
Custom shapes require consultation (2-3 weeks of production)
Refund & Warranty
Q: “What are your refund policies”
Defective or Damaged Items:
If you receive a product that is defective, damaged, or incorrect due to shipping or handling, please contact us within 7 days of receiving your order.
To process your request, you must provide clear photos of the damaged or defective item and its packaging. Once approved, we will either:
1️⃣Issue a full refund to you, or
2️⃣Arrange a reshipment of the same product.
Non-Refundable or Cannot Be Reshipped Items:
Change of mind or personal preference.
Natural variations in the size, shape, color, etc., of crystals (as these are inherent to natural products and not considered defects).
Customized/personalized items are non-refundable and cannot be reshipped.
If you receive a product that is defective, damaged, or incorrect due to shipping or handling, please contact us within 7 days of receiving your order.
To process your request, you must provide clear photos of the damaged or defective item and its packaging. Once approved, we will either:
1️⃣Issue a full refund to you, or
2️⃣Arrange a reshipment of the same product.
Non-Refundable or Cannot Be Reshipped Items:
Change of mind or personal preference.
Natural variations in the size, shape, color, etc., of crystals (as these are inherent to natural products and not considered defects).
Customized/personalized items are non-refundable and cannot be reshipped.
Q: “Are cracks/imperfections normal?”
Natural crystals may contain inclusions, veils, or surface variations - these verify authenticity. Structural damage covered if reported within 48 hours with unboxing video.
Crystal Care
Q: “How should I maintain my crystals?”
Essential Care Tips:
1️⃣ Avoid direct sunlight (amethyst/rose quartz may fade)
2️⃣ Store separately (stones ≤ Mohs 5 hardness e.g., malachite)
3️ Keep away from chemicals/perfumes
4️ Limit water exposure (except quartz/obsidian)
1️⃣ Avoid direct sunlight (amethyst/rose quartz may fade)
2️⃣ Store separately (stones ≤ Mohs 5 hardness e.g., malachite)
3️ Keep away from chemicals/perfumes
4️ Limit water exposure (except quartz/obsidian)
